Engaging Networks Status

All Systems Operational

About This Site

Welcome to the Engaging Networks Status Page. You can find real time updates on incidents and outages here.

You can find information on documented bugs or limitations on the Engaging Networks Known Issues page.

If you would like to receive general client bulletins by email please subscribe here.

Application Operational

Data & Reporting Operational

Messaging Operational

Payment Gateways Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 10, 2026

No incidents reported today.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

Problem with credit card number and CVV fields

Postmortem - Read details
Jul 10, 13:26 UTC

Resolved - This issue has been resolved and the credit card fields are working as expected now. Engaging Networks is continuing to monitor and will provide a technical assessment with further details.
Jul 6, 21:35 UTC

Monitoring - A fix has been implemented in all data centers and is propagating to all client pages. Engaging Networks is continuing to monitor.
Jul 6, 21:16 UTC

Identified - The problem has been identified and a fix is being deployed in all data centers.
Jul 6, 20:55 UTC

Investigating - Engaging Networks is investigating an issue preventing data from being input in the credit card number and CVV fields on client pages in the US, US2 and CA data centers. We will update this page when more information is available.
Jul 6, 20:17 UTC

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

Oracle Database Update

Completed - The scheduled maintenance has been completed.
Jun 27, 04:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 03:00 UTC

Scheduled - Engaging Networks will be unavailable for a period of no more than 90 minutes for a scheduled maintenance event.

During this time, the system is intentionally taken offline and users temporarily lose access to the platform. This is to ensure that updates can be applied safely, resulting in better performance, reliability, and security once services resume.

For the duration of the maintenance period:
- Email jobs and scheduled profile runs are paused. They will restart once the maintenance is completed.
- The platform will experience intermittent availability.
Jun 26, 20:17 UTC

Jun 26, 2026

No incidents reported.