Update - VGS reports that all the services used by Engaging Networks have recovered. No action is required by Engaging Networks clients to restore credit card processing. We are continuing to monitor and will update this page as needed. Direct VGS status can be found here: https://status.verygoodsecurity.com/
Oct 20, 2025 - 22:02 UTC
Oct 20, 2025 - 22:02 UTC
Monitoring - The third party application VGS (Very Good Security) used by Engaging Networks to tokenize credit card data is currently experiencing degraded performance (possibly due to an earlier outage with AWS). This could cause credit card donations to fail in Engaging Networks as they cannot be tokenized. Digital wallet, ACH (bank) transactions, and subsequent recurring credit card transactions are not impacted. Direct VGS status can be found here: https://status.verygoodsecurity.com/
Oct 20, 2025 - 16:54 UTC
Oct 20, 2025 - 16:54 UTC
About This Site
Welcome to the Engaging Networks status home.
If you would like to receive client bulletins by email please feel free to subscribe via the following options:
Clients on the Canada datacenter (UK, Europe, Australia and Canada clients) subscribe here
Clients on the US datacenter (US clients) subscribe here
Application
?
Operational
Data & Reporting
?
Operational
Messaging
?
Operational
Payment Gateways
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance